How can we help?
Email us about anything — questions, bugs, ideas or privacy. Every message is read by a person, not a bot.
Tip: include your phone model and app version for faster help
Forgot a PDF password or vault PIN?
Encryption in DocScan Pro is real: passwords and vault keys stay on your device, so we cannot see, reset or recover them. If you still have the original unencrypted file, you can protect it again with a new password.
Frequently asked questions
Is DocScan Pro really free?
Yes. Every feature — scanning, OCR, PDF editing, conversion, compression, encryption and the private browser — is free, with no ads, no subscriptions and no account.
Are my documents uploaded anywhere?
No. Scanning, text recognition, conversion, compression and encryption all run on your phone. DocScan Pro has no servers that receive your files. The only network access is the private browser and the Link to PDF tool, which connect only to the pages you open.
Which file formats can I open?
PDF, Word (.docx), Excel (.xlsx, .csv), PowerPoint (.pptx), text files and images. Office files can be previewed in the app and converted to PDF.
How secure are password-protected PDFs and the Secure Vault?
PDF passwords use the standard AES-256 PDF encryption, so the file asks for its password in every PDF app on any device. The Secure Vault encrypts files with AES-256-GCM using a key stored in your phone's secure hardware, unlocked with your fingerprint, face or screen lock.
What happens to my browsing history in the in-app browser?
The browser is private by design: history, cookies, cache and website storage are erased automatically when you leave the Browser tab or close the app. Third-party cookies are blocked, and downloads are saved to My Files › Downloads.
Which languages and devices are supported?
DocScan Pro is available in English, Arabic (with full right-to-left layout), French and Spanish, on Android 8.0 and newer. Desktop versions for macOS and Windows are in development.
Get the latest version
Many issues are already fixed in the newest release.
See also our Privacy Policy and Terms of Service.